At Hoesff World, we want you to love your purchase. If you’re not completely satisfied, we’re here to help. Please review our Returns & Refunds policy below. For any additional assistance, contact us at [email protected].
1. Return Eligibility
Items must be returned within 30 days of delivery.
Products must be unused, in their original condition, and include all original packaging.
Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.
2. How to Initiate a Return
To start a return, please follow these steps:
Email us at [email protected] with your order number and a brief explanation of the reason for your return.
Once approved, you will receive return instructions and a return shipping address.
Package the item securely and include your original order receipt or proof of purchase.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refund Policy
Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned item.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
5. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us.
Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.
6. Damaged or Defective Items
If you receive a damaged or defective product:
Email us at [email protected] within 48 hours of delivery with photos of the item and packaging.
We will arrange for a replacement or refund at no additional cost to you.
7. Non-Returnable Items
The following items cannot be returned:
Custom or personalized items.
Gift cards.
Items purchased on clearance or marked as final sale.
8. Late or Missing Refunds
If you haven’t received a refund after 7 business days:
Check your bank account or credit card statement.
Contact your bank or payment provider, as processing times may vary.
If you still have issues, contact us at [email protected] for further assistance.
Contact Us
For any questions about our Returns & Refunds policy, feel free to reach out:
